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Walk-in clinic wait times

No appointment necessary. Visit one of our convenient locations listed below.


  Sanford Downtown Walk-in Clinic
Serving all ages
Location and hours »
  Sanford North Walk-in Clinic
Serving all ages
Location and hours »
  Sanford Children's Walk-in Clinic
Serving children
Location and hours »


  Sanford Health Walk-in Clinic
Serving all ages
Location and hours »


  Sanford Health Walk-in Clinic
Serving all ages
Location and hours »

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Programs and services : Behavioral Health : Patient information

Sanford Behavorial Health

Patient information

Appointment information

  • All clients need to check-in at the first floor registration desk and also at the reception desk on the fourth floor.
  • Please be on time for your appointment.
  • Please schedule appointments as far in advance as possible.
  • Our therapy billing hour typically consists of 45 minutes per visit, with an additional 15 minutes expended in preparation and charting. Medication follow-up typically consists of 15—30 minutes.
  • A 24-hour notice is required for cancellations. Failure to provide this may result in a missed appointment charge.
  • If you miss two appointments without calling, it may result in discontinuation of services.

Billing information

  • Please check your insurance to verify your plan's coverage and co-payment amount.
  • Please call the business office at (701) 323-8670, if you have questions about your insurance, your account or billing procedures.
  • You are responsible to check with your insurance company to see if you need a referral from your primary care physician.
  • When you request your insurance company to cover our service, they obtain your authorization to access your records

Client rights

  • The right to reasonable access to care, regardless of race, religion, gender, sexual orientation, ethnicity, age or disability
  • The right to personal dignity
  • The right to care that is considerate and respects the personal value and belief systems of individuals served
  • The right to informed participation in decisions regarding care and services
  • The right of the family of individuals served to participate in treatment planning as well as the right of individuals over 12 years old to participate in such planning
  • The right to individualized treatment, including: adequate and humane services regardless of the sources(s) of financial support, provision of services within the least restrictive environment possible, an individualized treatment or program plan, and periodic review of the treatment or program plan
  • The right to participate in the consideration of ethical issues that arise in the provision of care and services, including: resolving conflict, participating in investigational studies or clinical trials
  • The right to personal privacy and confidentiality of information
  • The right to designate a surrogate decision maker if the individual served is incapable of understanding a proposed treatment or procedure or is unable to communicate his or her wishes regarding care
  • The right of the individual served and the individual's family to be informed of their rights in a language they understand


  • A separate release of information form is required to be signed in order for us to share information outside Sanford Health.
  • If you are referred to Sanford Behavorial Health by another professional, that individual will be notified that you have followed up on the referral.
  • Suspicion of abuse, child abuse or neglect will be reported in keeping with existing state and federal laws which mandate reporting information in specific circumstances.
  • Our professionals will respond to court orders and subpoenas within ethical and legal boundaries.
  • In case of a minor child, clinicians reserve the right to communicate with the parent or guardian as determined on an individual basis.
  • Consultation may occur with another professional within Sanford Health to enhance treatment.
  • Internal administrative review may occur within Sanford Health .
  • If, in our professional judgment, you are a danger to yourself or others are in imminent danger or are unable to care for yourself, we have the right to protect you or warn an intended victim.
  • If you are having a minor child seen, you have the legal right to information about the treatment process; however, for older children (expecially teens) the expectation is that you will allow your child the same privacy you have as an adult. We routinely will share with you our suggestions of what you can do to help and whether your child is keeping appointments and making good use of the time.


We believe it is important for you and your family to understand as much as possible about your treatment. We welcome your questions.

Helpful definitions

Psychiatrist: A medical doctor specializing in the diagnosis and treatment (including medication) of emotional disorders
Clinical psychologist: A mental health professional who has attained a doctoral degree (PhD) in clinical psychology, specializing in assessment and treatment of mental/emotional disorders, diagnostic testing and psychological testing
Nurse practitioner: A registered nurse who has attained a Master's Degree (MSN). They diagnose and treat, including prescribing medications. Although they are independently licensed, they have a collaborative agreement with a psychiatrist
Social worker: A psychotherapist who has attained a master's degree (MSW) in social work specializing in assessment and treatment of emotional disorders
Group therapy: Therapy in which a professional therapist treats patients in a group setting
Psychological testing: Involves using a variety of instruments or questionnaires designed to assess the overall personality of individuals, intelligence and to help identify the problematic areas of the client for diagnostic purposes


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